TestGen 7.45 won't start
Posted October 26th, 2011 by drwdjones
in
I just installed 7.45 and when I double-click the icon nothing happens. I see in Task Manager Processes that TestGen.exe *32 is running, but it's not in the applications and there is no sign of the program operating. I installed it on both a hard drive and a USB dirve. Neither work. However, the USB drive version works on two different computers. The computer in question runs Win 7 as does one of the other computers. I've uninstalled and re-installed with no change. Ideas?
Thanks.
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Comments
It sounds like you installed
It sounds like you installed TestGen fine, but "something" on your machine is interfering with TestGen.
Did you try restarting yet? After you restart, launch TestGen before any other applications.
If you still have issues, try booting your machine into safe mode and then running TestGen before any other applications. (This will tell us if something is interfering.) Here's how to boot Win 7 into safe mode:
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-...
Let me know how these tests go, and we'll proceed from there.
Jeff
I am having exactly the same
I am having exactly the same difficulty. Was there any resolution?
Thanks
The original poster never
The original poster never replied, so there hasn't been any progress. Did you by chance try the steps outlined above? If so, what happened?
Jeff
I did as was suggested with
I did as was suggested with no success. I used another computer with no problem. After several weeks I tried on the previous computer with no problem. So, I was never able to find out what the problem was.
Thank you for the feedback.
Thank you for the feedback. I'm glad the problem was resolved, but concerned that it just magically disappeared. If you run into the issue again, let us know and I can send you a tool to check your system for possible TestGen conflicts.
Jeff
I'm now having the same
I'm now having the same issue as the above posters, on 2 separate computers. Trying in Safe Mode hasn't done anything. Any further light been shed on the issue?
Hi Dani, We still do not
Hi Dani,
We still do not know exactly what is causing it. A couple questions:
(1) Is this a Win7 / TestGen 7.4.5 setup on both computers?
(2) Was this a "fresh" install of 7.4.5 on the machines, or did you upgrade from a previous version? If so, do you recall what version of TestGen was previously installed?
If you are interested, I can help you directly resolve the issue via a phone call. If we are successful I can post the results here. To proceed, please send us a message and set the "category" as "Support Request". We will then arrange a time to work on the problem with you.
Jeff
Same problem for me, fresh
Same problem for me, fresh install on 32-bit Windows 7. Program will (usually) start if I've just restarted the computer but won't open if other programs have been running.
This sounds more and more
This sounds more and more like an application to application messaging issue that use to be rare, but evidently is more of an issue in Win 7. We patched a version of TestGen to fix this issue (v7.4.5x); however, the publishers are only giving this version out to instructors upon request.
Some options:
(1) Avoid the issue.
The problem appears to manifest with other programs running when TestGen is launched. You can try restarting the computer, quitting all programs that may have auto-started, then run TestGen.
(2) Get a copy of TestGen 7.4.5x from your publisher.
Contact your publisher's support staff. Explain that TestGen doesn't run and you have been told that TestGen 7.4.5x may solve the problem. Install TestGen 7.4.5x over TestGen 7.4.5, restart you computer, launch TestGen.
(3) Get help/7.4.5x from Tamarack
If it appears you suffer from this 7.4.5/Win7 startup issue, and are a registered instructor/TestGen user we can help you directly. To proceed, please send us a message and set the "category" as "Support Request". We will then arrange a time to work on the problem with you.
Jeff